Shipping policy

Shipping service name

Customer orders are delivered by the USPS, UPS services or other shipping provider available in your region.

Which countries can we deliver to with this service?

We deliver with this service in the USA and Europe.

Where can customers receive their orders with this service?

Customers can receive their orders with this service at the customer's address.

Delivery time

Order cutoff time: 02:00 PM (GMT-05:00) Eastern Standard Time (New York).

Order handling time / Order processing time: 1—3 business days (Mon - Fri)

USA: Transit time / Delivery time: 8—12 business days (Mon - Fri) - Standard Delivery

Transit time / Delivery time: 5—7 business days (Mon - Fri) - Express Delivery

Europe: Transit time / Delivery time: 5—7 business days (Mon - Fri)

Free shipping with order over 300$ USA
Free shipping with order over 300€ Еurope

Taxes and additional fees are not included.

Tracking number

We provide tracking number on customers email when we get their order from our manufactory to our main warehouse in USA or in Europe.

Packaging of items

Each product is delivered in its original packaging bags and additionally placed in a poly mailer shipping bags, which provides double protection of filters from damage during delivery.

Damages

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please keep all packaging materials and damaged goods in case of a claim.

Can a customer cancel his order?

In general, we cannot and do not cancel orders once placed.

For additional assistance with order contact to support@almzv.com. Our support team processes incoming requests within 24 hours during our regular business day, which are Mon-Fri 10AM-6PM EST.