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Shipping service name

Customer orders are delivered by the USPS, UPS services or other shipping provider available in your region.

Which countries can we deliver to with this service?

We deliver with this service in the USA and Europe.

Where can customers receive their orders with this service?

Customers can receive their orders with this service at the customer's address.

Delivery time

Order cutoff time: 02:00 PM (GMT-05:00) Eastern Standard Time (New York).

Order handling time / Order processing time: 1—3 business days (Mon - Fri)

USA: Transit time / Delivery time: 8—12 business days (Mon - Fri) - Standard Delivery

Transit time / Delivery time: 5—7 business days (Mon - Fri) - Express Delivery

Europe: Transit time / Delivery time: 5—7 business days (Mon - Fri)

Free shipping with order over 100$

Tracking number

We provide tracking number on customers email when we get their order from our manufactory to our main warehouse in USA or in Europe.

Packaging of items

Each product is delivered in its original packaging bags and additionally placed in a poly mailer shipping bags, which provides double protection of filters from damage during delivery.

Damages

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please keep all packaging materials and damaged goods in case of a claim.

Can a customer cancel his order?

In general, we cannot and do not cancel orders once placed.

For additional assistance with order contact to support@almzv.com. Our support team processes incoming requests within 24 hours during our regular business day, which are Mon-Fri 10AM-6PM EST.

How many days do customers have to return a product?

Customers have 21 days after receiving their product to request a return. Return must be shipped back to us within 21 days of our shipment to customers. We do not accept returns after 21 days.

Do we accept returns from the USA and EUROPE?

Yes, we will accept a return of the New Condition Products. 

“New Condition Products” means, goods which: (a) have the proper appearance, as sold; (b) have the original undamaged packaging, labeling, and tagging still attached to the goods; (c) are unwashed or laundered; (d) free of any sign or indication of other use, for example smells, creases and stains.

Return window extension

Our store is open seven days a week and on holidays, the refund window cannot be extended.

How can customers return our products?

To return an item you only need to take a few simple steps:

Write to us at support@almzv.com and request a refund. We provide an address for return.

Customer's responsible for return label. Customer will be shipping their item by theirself on one of UPS/USPS stores or other shipping provider available in your region. Customer is responsible for all shipping and handling charges on returned items unless otherwise specified. 

Check the integrity of the packaging (we will accept a return of the New Condition Products). “New Condition Products” means, goods which: (a) have the proper appearance, as sold; (b) have the original undamaged packaging, labeling, and tagging still attached to the goods; (c) are unwashed or laundered; (d) free of any sign or indication of other use, for example smells, creases and stains.

Receive a 100% refund within 5 business days to the payment method selected at checkout.

If for any reason you have not received your refund, please contact support@almzv.com again.

How will customers get the return label?

For defective products — Download and print

(This happens when the product is incorrect, damaged by the carrier, or defective in another way)

For customer remorse — Customer's responsible

(This happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item)

What conditions do we allow for returns?

We will accept a return of the New Condition Products ONLY. 

“New Condition Products” means, goods which: (a) have the proper appearance, as sold; (b) have the original undamaged packaging, labeling, and tagging still attached to the goods; (c) are unwashed or laundered; (d) free of any sign or indication of other use, for example smells, creases and stains.

What currency applies to the refund policy?

We applies to the refund in USD.

What is the restocking fee?

No restocking fee.

How much will customers pay for return?

For defective products — No cost

(This happens when the product is incorrect, damaged or defective in another way.)

For customer remorse — No cost

(This happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item.)

We receive a 100% refund, but the delivery amount is paid by the customer, except for defective products.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we offer no refunds on excepted products, as defined above, including without limitation any products designated on this site as final sale, last sale, last chance to buy, non-returnable, pre - order.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will ship a new item on exchanges.

If you have any questions about our returns or exchanges process, feel free to contact our customer service team: support@almzv.com.

Returns for online purchases within 21 days of our shipment to you, provided the return conditions specified in our TERMS AND CONDITIONS FOR THE ONLINE SALE OF GOODS AND SERVICES are met.

To initiate your return, enter your order number found in your order confirmation email.

For more information, please consult our TERMS AND CONDITIONS FOR THE ONLINE SALE OF GOODS AND SERVICES

Mail:

support@almzv.com